Shipping and Return Policy.
At Discount Annex, we strive to provide the best value to our customers. Our order fulfillment process may take up to 3 days as we carefully optimize logistics to pass on savings to you.
While we do not accept returns, customer satisfaction is our priority. If you're unsatisfied with your order, please contact us within 30 days of purchase, and we'll make it right.
Your happiness is our commitment.
How long does it take to fulfill an order?
Fulfilling an order may take up to 3 working days; however, the average processing time is typically 36 hours.
Why could it take up to 3 days to fulfill an order?
To pass savings onto our customers, Discount Annex collaborates with vendors and manufacturers on innovative logistical solutions.
This teamwork in finding efficient strategies helps us maintain competitively low prices, although it may require some time.
My orders says it is fulfilled, but I was not given a tracking number.
There may be a delay between the time an order is processed and leaves the warehouse, and when the carrier (USPS, FedEx, UPS) enters the package into their tracking system.
A tracking number will be sent as soon as it is processed by the carrier.
Is it possible to modify my order after it has been fulfilled?
Regrettably, once your order has been fulfilled, it cannot be modified.
How long does my order take to ship?
It can take up to 3 business days to fulfil and ship your order.
To pass savings onto our customers, Discount Annex collaborates with vendors and manufacturers on innovative logistical solutions. This teamwork in finding efficient strategies helps us maintain competitively low prices, although this effort may require some time.
Once my order is shipped, how long until it is delivered?
Delivery typically takes 2-4 business days.
However, delays beyond Discount Annex and the carrier's control may occur due to holidays, carrier business volume, natural disasters, weather, or other unforeseen circumstances.
Is it possible to alter the address or shipping method after my order has been dispatched?
Unfortunately, Discount Annex is unable to modify any details, including the address or shipping method, once the order is in the carrier's possession.
My order has shipped but is delayed.
Regrettably, Discount Annex cannot help with this issue once it is in the carrier's possession.
Please contact the carrier.
How can I return my orders?
As our product range precludes accepting returns, please reach out to support@discountannex.com for any order-related concerns.
We're committed to making things right, and at Discount Annex, we proudly offer a 30-Day Satisfaction Guarantee. WE WILL MAKE IT RIGHT!
Does Discount Annex have a Guarantee?
Yes, Discount Annex has a 30-Day Satisfaction Guarantee.
For any issues please contact support@discountannex.com
The order I received was not correct.
Simply contact support@discountannex.com, and we will promptly ship a replacement order with the fastest available shipping option from our carriers at no extra cost to you. Plus, you may keep the previous order.
I am not satisfied with my products.
please contact: support@discountannex.com within 30-days of receiving your order and we will make it right!